Learn More About Bilva
Let’s Deep Dive!
24/7 Support | Ethical Outsourcing
2025
Dig Deep About Us
Learn More About Bilva
Let’s Deep Dive!
We Specialize in Empowering brands with 24/7 Customer & Rider Support
24/7 Support | Ethical Outsourcing
- About Bilva
A Young Company with
a Skilled Team Behind It.
A Young Company with a Skilled Team Behind It.
At Bilva, we believe in working smarter—not stiffer. We’re a young, fast-moving startup built on the experience of industry veterans with 10–15 years of hands-on expertise in customer support, operations, and process excellence. Our team combines startup agility with enterprise-level discipline, enabling us to support over 15 industries without the chaos. From day one, we designed Bilva to be the kind of BPO partner businesses can rely on: flexible, efficient, transparent, and committed to delivering consistent performance at scale. We keep operations simple, streamlined, and smart—so your teams can focus on growth while we handle the complexity behind the scenes.
- About Bilva
Work Smarter,
Not Stiffer
We believe great support doesn’t have to be complicated. Our team uses smart processes and modern tools that make everyday operations easier, faster, and more reliable. With experienced professionals leading every step, we focus on delivering service that feels smooth — not stiff, slow, or outdated.
- About Bilva
Work Smarter,
Not Stiffer
We believe great support doesn’t have to be complicated. Our team uses smart processes and modern tools that make everyday operations easier, faster, and more reliable. With experienced professionals leading every step, we focus on delivering service that feels smooth — not stiff, slow, or outdated.
Every Minute Counts
When customers need support, every second matters.
Here’s how we ensure consistency and speed across operations:
Micro Metrics We Track:
- Response Time
- Resolution Time
- SLA Adherence
- AHT Optimization
- Ticket Accuracy
- Rider Issue Closure Time
- Our Services
Every Minute Counts
When customers need support, every second matters.
Here’s how we ensure consistency and speed across operations:
Micro Metrics We Track:
- Response Time
- Resolution Time
- SLA Adherence
- AHT Optimization
- Ticket Accuracy
- Rider Issue Closure Time
- Tools We Use
The Tools That Power
Our Teams
Communication & Support
Freshdesk Zendesk Intercom Zoho Desk
Tools we use to deliver fast, reliable customer and rider support.
Collaboration & Process Tools
Notion
Systems that help our teams coordinate, execute, and stay aligned.
Monitoring & Compliance
Time Doctor
Real-time tracking tools for productivity, performance, and quality control.
Security & Access
Controlled Workstation Access
Strong protection for client data, tools, and internal systems.
Automation & Workflows
Template Workflows
Technology that speeds up repetitive tasks and ensures consistency.
Reporting & Insights
SLA Dashboards
Tools we use to measure performance and generate transparent reports.
- FAQs
Your Questions
Answered
When customers need support, every second matters.
Here’s how we ensure consistency and speed across operations:
How fast can you help us go live?
In 3–7 days depending on complexity and training requirements.
Do you support 24/7 operations?
Yes — we run 24/7, 12/7, and custom rotational shifts.
Can you integrate with our existing tools?
Absolutely. We work with all major CRMs, ticketing tools, and dashboards.
What industries do you specialize in?
Logistics, food delivery, e-commerce, ride-hailing, last-mile delivery, aggregation, and more.
What reporting do you provide?
Daily/weekly SLA, QA scorecards, performance metrics, and escalation reports.
- Collaborate with us
Each Project we Undertake
is a Unique Opportunity.
Each Project we Undertake is a Unique Opportunity .
Ready to take the next step? Join us now and start transforming your vision into reality with expert support.