Terms and conditions – bilvainfotech.com

Terms & Conditions

Last Updated: [30-11-2025]

Welcome to Bilva Infotech Pvt Ltd (“Bilva”, “we”, “our”, “us”).

By accessing or using our website, services, or communication channels, you agree to these Terms & Conditions.
Please read them carefully. If you do not agree, please do not use our website or services.

1. Acceptance of Terms

By using our website or contacting us for services, you agree to these Terms & Conditions and our Privacy Policy.
These terms apply to all visitors, users, clients, and partners.

2. Use of Website

You agree to use our website only for lawful purposes.
You must not:

Copy or reuse any content without permission
Attempt to disrupt website functionality
Use the website for fraudulent or harmful activities

All website content—including text, images, graphics, and logos—belongs to Bilva Infotech Pvt Ltd unless otherwise stated.

3. Service Engagement

Our BPO and support services are provided based on formal agreements or written communication.
A service engagement becomes valid only when:

A proposal or quotation is accepted
A contract or email confirmation is approved
Required payments or deposits (if any) are made

We reserve the right to decline service requests.

4. Pricing & Payments

Pricing for our services is shared via proposals, quotations, or email.
Clients agree to:

Pay invoices within the agreed timelines
Bear any applicable taxes, transaction fees, or government charges

Delayed payments may result in:

Paused services
Late fee charges
Contract termination (in repeated cases)

5. Confidentiality

Both Bilva and the client agree to keep all shared information confidential, including:

Business data
Processes
Customer details
Internal documents

We follow strict data security practices and expect clients to maintain confidentiality as well.

6. Employee Interaction

Clients agree not to directly hire, solicit, or poach Bilva employees during a project and for 12 months after project completion, unless mutually agreed in writing.

7. Service Delivery

We strive to deliver high-quality support services but cannot guarantee outcomes affected by:

External systems or tools
Third-party platforms
Client-side infrastructure
Unforeseen technical issues

Any SLAs or delivery metrics must be mutually agreed upon in writing.

8. Third-Party Tools

We may use third-party tools such as Freshdesk, Zendesk, Slack, or other platforms to deliver services.
We are not responsible for:

Their performance
Their outages
Changes in their pricing or policy

Clients remain responsible for any tool licenses required for their accounts.

9. Limitation of Liability

Bilva Infotech Pvt Ltd is not liable for:

- Loss of data caused by external systems
- Indirect, incidental, or consequential damages
- Downtime caused by third-party platforms
- Losses due to incorrect information provided by the client

Our total liability, if ever applicable, will not exceed the value of the service fee paid for the last 30 days.

10. Termination

Either party may terminate a service agreement with written notice as per contract terms.
We may terminate service immediately if:

Payments are overdue
Terms are violated
Fraudulent activities are detected

Upon termination, all dues must be settled.

11. Intellectual Property

All content created by Bilva (reports, SOPs, training material, etc.) remains our intellectual property unless otherwise agreed.

Client-provided data remains the client’s property.

12. Website Availability

We try to keep the website up and running but do not guarantee:

Continuous availability
Zero errors
No interruptions

Temporary downtime may occur for maintenance or updates.

13. Changes to Terms

We may update these Terms & Conditions at any time.
Updated versions will be posted on this page with the latest date.

14. Governing Law

These Terms & Conditions are governed by the laws of India, with jurisdiction in Karnataka, India.

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Customer Experience?

For questions about these Terms & Conditions, reach out to:

Each Project we Undertake

is a Unique Opportunity.

Each Project we Undertake is a Unique Opportunity.

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